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Privacy Policy

Orange County Box respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices customers have when using orangecobox.com, requesting quotes, placing orders, contacting us, uploading project photos, creating accounts, or scheduling service.

Information We Collect

We may collect information you provide directly, including your name, billing address, service address, phone number, email address, project details, mailbox preferences, uploaded photos, measurements, order details, installation notes, review submissions, and messages sent through forms, email, phone, text, or other communication methods.

If you place an order or request service, we may also collect transaction-related information such as products purchased, appointment details, delivery or installation information, and records needed for customer service, bookkeeping, warranty, tax, fraud prevention, or legal compliance.

Payment Information

Orange County Box does not want or need to store full credit card numbers on our website. Payments are processed through third-party payment providers or WooCommerce-compatible payment services. Those providers handle card processing under their own security and privacy practices. Orange County Box may receive limited payment-related details such as payment status, transaction identifiers, payment method type, billing details, and records needed to complete the order.

Customer Accounts

If customer accounts are enabled, account information is stored through WordPress and WooCommerce. Passwords are handled by WordPress in hashed form. Orange County Box does not store or display customer passwords in plain text.

How We Use Information

We use customer information to respond to questions, prepare quotes, process orders, schedule appointments, deliver products, complete installations, provide customer support, verify reviews, handle returns or warranty issues, improve our website, prevent fraud or abuse, maintain business records, and comply with legal obligations.

Project Photos and Uploaded Content

Customers may send or upload photos of mailboxes, homes, posts, yards, driveways, streets, or project areas so we can prepare quotes, evaluate installation needs, design Custom Art Boxes, or provide service. Please avoid sending sensitive personal information that is not needed for the project. By sending project photos or details, you allow Orange County Box to use them for quoting, design, service, installation, customer support, and internal business purposes.

Customer Reviews

Customer reviews are intended for verified customers only. We may use an invite code, customer account, order history, or similar verification method before allowing a review to be submitted or displayed. Reviews may show the customer’s first name, town, and review text, but we avoid publishing full addresses, private contact information, or sensitive personal details.

Website Analytics, Cookies, and Similar Technologies

Our website may use cookies, analytics tools, security tools, embedded content, WooCommerce features, WordPress features, and hosting technologies to keep the site working, remember cart or account activity, understand site performance, improve customer experience, protect against spam or fraud, and troubleshoot technical issues.

How We Share Information

We do not sell customer personal information. We share information only when reasonably necessary to operate the business or provide service, such as with payment processors, website hosting providers, email or contact form services, delivery or shipping providers, installation scheduling tools, product suppliers, fraud prevention tools, professional advisors, legal or regulatory authorities, or another party involved in your project at your request.

Legal Compliance and Safety

We may use or disclose information if we believe it is reasonably necessary to comply with law, respond to lawful requests, enforce our policies, protect our business, prevent fraud, resolve disputes, collect amounts owed, or protect the rights, safety, or property of Orange County Box, our customers, or others.

Data Retention

We keep information for as long as reasonably necessary for the purposes described in this policy, including customer service, order history, warranty and return support, tax and accounting records, fraud prevention, legal compliance, and business recordkeeping. When information is no longer needed, we may delete, anonymize, or archive it according to our business needs and legal obligations.

Your Choices

You may contact us to ask questions about your information, request corrections, update contact details, or ask whether certain information can be deleted. Some information may need to be retained for completed transactions, legal compliance, accounting, security, warranty, dispute resolution, or legitimate business purposes.

Children’s Privacy

Our website and services are intended for adults and homeowners or customers arranging mailbox products or installation services. We do not knowingly collect personal information from children.

Third-Party Links and Services

Our website may link to or use third-party services, including payment processors, maps, social media, analytics, hosting, or embedded content. Those third parties are responsible for their own privacy and security practices.

Policy Updates

Orange County Box may update this Privacy Policy from time to time. Updates will be posted on this page, and the revised policy will apply going forward after it is posted.

Contact

Questions about this Privacy Policy or privacy-related requests can be sent through the contact methods listed on orangecobox.com.